Refund policy

Overview

At Prepnova, customer satisfaction is important to us. We proudly offer free returns and refunds within 30 days of delivery to ensure a risk-free shopping experience.

Eligibility for Returns

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a return, items must:

Be unused and in original condition.
Include original packaging whenever possible.
Show no signs of misuse, damage, or excessive wear.
Be accompanied by proof of purchase.
Free Return Shipping

We provide free return shipping worldwide on eligible products.

Customers must contact our support team before returning any item to receive return instructions.

Unauthorized returns may not be accepted.

Refund Approval

Once the returned item has been received and inspected, customers will receive notification regarding the status of their refund request.

Approved refunds will be processed to the original payment method.

Refund processing may require 5–10 business days depending on the payment provider.

Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Photos may be requested to assist with claim verification.

Non-Returnable Items

The following items may not be eligible for return:

Gift cards
Personalized products
Customized products
Final-sale items
Contact

Email: support@Prepnova.space